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Cancellation & Refund Policy
NOTE FOR RETURN & EXCHANGE:
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The original packaging and tags must be intact for the product to be accepted. Products without the original tags will not be considered.
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To maintain hygiene standards, the items must be unused and unwashed.
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It is not possible to return or exchange customized products.
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Any return or exchange request must be raised within 5 days of receiving the product, or it will not be accepted.
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After approval of the return or exchange request, the customer will have to ship it back to the communicated address.
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For blouses or customized orders, alterations will be made only once if required. Any additional alterations will incur alteration and courier charges borne by the customer.
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Products purchased during a sale are non-refundable.
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Jewellery items cannot be exchanged.
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Domestic Orders:
Cancellation Policy
In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. You can request your order cancellation through our website.
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Return Policy
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If the product is received in a damaged condition or if the packaging has been tampered with, please refuse the package and contact us at boutiquepallishree@gmail.com with your Order ID. We will issue a replacement at no additional cost.
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Non-refundable charges include shipping.
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To initiate a return, please do it via our website within 5 days of receiving your shipment. No return requested will be accepted through any other medium like e- mail/Instagram/Facebook or phone call.
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If you receive a defective product, please contact us immediately by emailing at boutiquepallishree@gmail.com with your Order ID and a snapshot of the defect. We will provide a replace or refund for the product.
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To cancel an order, please do so before it is shipped.
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If an order is cancelled before shipping, we will refund the full amount.
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The customer is responsible for the shipping charges when returning a product (except when the customer has received a damaged product).
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Upon receiving the returned products, our team will conduct a quality check.
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Only the product cost will be refunded, not the shipping charges.
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If you opt for a credit note, it cannot be encashed later.
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We do not accept return for exchanged or altered or customized products (including if the saree was ordered with fall & edging).
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Exchange Policy:
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To exchange a product, use our website within 5 days of receiving it. Once we receive the product, we will ship the replacement within 5-7 days. You will get an email confirmation within 48 hours if the exchange request is approved.
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The original packaging must be intact when the product is picked up.
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We cannot accept return/exchange requests raised more than 5 days after receiving the shipment, except in exceptional cases. Contact us at boutiquepallishree@gmail.com if necessary.
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Make sure to include the order number, your name, and shipping address (as will be communicated after exchange is approved).
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We will notify you once we receive your shipment.
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You must self-ship the product if you wish to exchange a product. Customized products are not eligible for exchange.
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If you want to exchange the product for a more expensive item, we will give you a coupon code for the returned product's value. You can use it to pay for the balance on your next purchase.
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If you want to exchange the product for a cheaper item, we will refund the difference or provide a credit note for the balance.
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Credit notes cannot be converted to cash later.
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Sale items are non-refundable.
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Only one exchange is allowed.